Generali Group

          where we are

                                   

          Data and performance

          Economic data

            2019 2018
          Gross written premiums (€ mln) 69,785 66,691
          Claims paid (€ mln) 47,712 47,337
          Operating result (€ mln) 5,192 4,857
          Net profit (€ mln) 2,670 2,309
          Total Asset Under Management (€ bln) 630 488
          Regulatory Solvency Ratio 224% 217%
          Taxes (€ mln) 1,147 1,172

          Social data

            2019 2018 2017
          Italy 13,150 12,926 12,970
          France 6,818 6,855 7,145
          Germany 9,613 9,972 11,467
          Austria, CEE and Russia*
          *Austria, Czech Republic, Poland, Hungary, Slovakia, Serbia, Montenegro, Romania, Slovenia, Bulgaria, Croatia and Russia Regional Office
          17,563 16,376 11,626
          International**
          **Includes Spain, Switzerland, Americas & Southern Europe and Asia 
          The data for 2019 is not comparable, as the perimeter has changed.
          13,133 19,450 22,700
          Investments, Asset and Wealth Management***
          ***Includes the main Group entities operating in investment advisory, asset management and financial planning.
          2,188 1,821 1,860
          Group Holding and other companies****
          ****Includes the Parent Company’s management and coordination activities, including Group reinsurance, other financial holding companies, suppliers of international services not included in the previous geographical areas, Europ Assistance and Generali Global Business Lines (including Generali Global Corporate & Commercial and Generali Employee Benefits).
          The data for 2019 is not comparable, as the perimeter has changed.
           9,471  2,699 3,081
          Discontinued Operations - 635 478
          TOTAL GENERALI GROUP 71,936 70,734 71,327

           

            2019 2018 2017
          Manager 1,878 1,902 1,816
          Employees

          52,969

          52,516 52,339
          Sales force on payroll 16,830 16,154 16,958
          Other 259 162 214
          TOTAL GENERALI GROUP 71,936 70,734 71,327
            2019
          D&I Index* 77%

          *The Group D&I index monitors the progress the Group is making towards achieving its ambitions in key diversity areas such as gender, generations and culture and in inclusion.

          The index refers to all relevant Group business units and countries where applicable on the basis of the priorities which are part of the index itself. 
          For further information please see our website

            2019 2018 2017
          Women on Board of Directors (%) 38.4% 38.4% 38.4%
          Female in top-executive position* (%)
          *In the Group Management Committee 
          16.7% 11.5% 11.0%
          Female manager** (%)
          **Identified as people who manage at least one person, as defined for the Generali Managerial Acceleration Program
          32.4% 30.0% -
          Female employees (%) 51.0% 50.8% 49.8%
          Permanent female employees (%) 49.7% 49.3% 48.4%
            2019 2018 2017
          Permanent employees   64,671  63,327 64,058
          Fixed-term employees  7,265  7,407 7,269
          Full-time employees    62,935  61,881 61,709
          Part-time employees    9,001  8,853 9,618
          Employee hired  10,386  9,236 7,361
          Employee turnover  8,225  8,629 9,632
          Turnover rate (%) 11.4% 12.2% 13.5%
          Employees covered by collective bargaining agreements (%)* 95.2% 93.1% 83.1%
          Workers represented by representative organizations of workers (%)* 96.5% 98.1% 91.7%
          Workers represented in the European Works Council (%) 78.8% 79.4% 80.6%

          *The figure refers to Group companies representing 81.5% of total employees.

            2019 2018 2017
          Training expenses (€ mln) 60.3 55.8 54.7
          Average hours of training per capita 36.4 34.2 33.2
          Trained employees (%) 97.7% 96.6% 88.7%

          Employee satisfaction in the Global Engagement Survey*
          * The figure is recorded every two years

          82% -

          80%

          Reskilled employees**
          **The indicator refers to Group employees, except for sales force
          19.7% - -
          Employees involved in performance management activities (%)***
          ***Data refers to Group companies equal to 57,438 employees (80% of the total), within the scope of the Group Performance Management process.
          99% 99% 86%
            2019
          Organizational Entities with Remote Working* 62%

          *Where applicable in accordance with local laws and regulations

            2019 2018 2017
          Number of injuries 277 319 452
          Absenteeism rate due to illness (%) 4.4% 4.4% 4.3%
          Absenteeism rate due to injury (%) 0.09% 0.11% 0.09%

          *Data refers to the following countries: Austria, France, Germany, Italy, Czech Rep., Spain, Switzerland, covering 87.5% in terms of total gross direct premium.

            2019 2018 2017
          Funds allocated to the community (€ mln) 12.2 12.9 12.3
              of which The Human Safety Net (€ mln) 6.3 3.6  
          Socially Responsible Investments (€ bln) 35.5 33.2 33.9
          Direct investments by the Group's insurance companies which are subject to the Responsible Investment Guideline (€ bln) 311.7 289.4 296.1
          Premiums from products with a specific environmental value (€ mln)* 1,359.5 1,289.2 676.0
          Premiums from products with a specific social value (€ mln)* 13,864.7 11,422.4 11,272.0

          * Premiums from products with a social and environmental value are determined on a larger consolidated corporate perimeter than in 2018 and represent 98.5% of the Group's total direct business premiums. 2018 data have been restated, for further consideration, please see the Annual Integrated Report and Consolidated Financial Statements 2019.

           

            2019 2018 2017
          Number of clients (mln)*
          *They are either physical persons or legal entities that hold at least one active insurance policy and pay a premium to Generali accordingly, a banking product or a pension fund product
          61 61 57
          Number of exclusive distributors (thousand)**
          **They represent the sales force within traditional distribution networks
          156 155 155

          Environmental data*

          *Data refers to the scope of the Group Environmental Management System, which includes around 60 offices and over 350 local agencies in Austria, France, Germany, Italy, Czech Republic, Spain, Switzerland, where 42% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 64% of Group personnel.

            2019 2018 2017
          Total emissions (tCO2e)  96,784 104,845 107,644
          Scope1 (tCO2e)  20,353  21,275 21,629
          Scope2 (tCO2e)  43,306  47,478 48,537
          Scope3 (tCO2e)  33,126  36,092 37,478

           

          Scope 1 emissions in 2018 and 2017 were redetermined (previously t 23,824 CO2e in 2018 and t 24,418 CO2e in 2017) in line with the update of the methodology used in 2019 to calculate emissions from the corporate car fleet. The new methodology harmonised at Group level the criteria for splitting the car use for business reasons (70% of total journeys, included in the calculation of emissions) and the car use for private reasons, excluded from the calculation of Group emissions (30% of total journeys).

            2019 2018 2017
          Total emissions (tCO2e) 59,945 67,147 72,365
          Scope1 (tCO2e) 20,353 21,275 21,629
          Scope2 (tCO2e) 6,466 9,780 13,258
          Scope3 (tCO2e) 33,126 36,092 37,478

           

          Scope 1 emissions in 2018 and 2017 were redetermined (previously t 23,824 CO2e in 2018 and t 24,418 CO2e in 2017) in line with the update of the methodology used in 2019 to calculate emissions from the corporate car fleet. The new methodology harmonised at Group level the criteria for splitting the car use for business reasons (70% of total journeys, included in the calculation of emissions) and the car use for private reasons, excluded from the calculation of Group emissions (30% of total journeys).

            2019 2018 2017
          Total energy (GJ) 697,626 715,593 731,815
              Energy per capita (GJ)* 22.8 21.4 21.7
          Electrical energy (GJ) 385,806 398,503 410,767

              Purchased renewable energy (%)

          99% 89% 73%
          District heating (GJ) 171,520 161,408 164,402
          Natural gas (GJ) 65,076 75,741 79,214
          Diesel oil (GJ) 9,609 9,040 9,609
          Electrical energy self-produced by trigeneration  (GJ) 67,824 70,900 67,824
          Non-renewable energy consumption (GJ) 314,511 359,734 430,941

           

          *The comparability of per capita environmental performance data is limited: a refinement of the calculation methodology has allowed a more precise analysis for 2019 of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes about 60 offices and over 350 local agencies, where 42% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 64% of Group personnel.

            2019 2018 2017
          TOTAL MOBILITY (km) 195,175,538 201,221,469 208,852,733
          Travel per employees (km)* 4,267 4,174 4,333
          Corporate car fleet (km) 32,345,986 32,934,388 35,671,306
          Private car (km) 79,006,182 83,922,819 88,607,352
          Airplane (km) 42,944,248 45,399,567 42,515,160

                long-haul (km)

          8,436,518 7,976,586 6,004,562

               medium-haul (km)

          32,129,475 33,750,172 34,069,829

               short-haul (km)

          2,378,255 3,672,809 2,440,769
          Train (km) 40,879,122 38,964,695 42,058,915

                high-speed (km)

          35,385,999 28,363,179 29,912,699

                conventional (km)

          5,493,123 10,601,516 12,146,216

           

          Corporate car fleet distances in 2018 and 2017 were redetermined (previously km 47,049,126 in 2018 and 50,959,008 in 2017) in line with the update of the methodology used in 2019 to calculate emissions from the corporate car fleet. The new methodology harmonised at Group level the criteria for splitting the car use for business reasons (70% of total distances) and the car use for private reasons not attributable to the Group (30% of total distances).

           

          *The comparability of per capita environmental performance data is limited: a refinement of the calculation methodology has allowed a more precise analysis for 2019 of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes about 60 offices and over 350 local agencies, where 42% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 64% of Group personnel.

            2019 2018 2017
          TOTAL WATER (m3) 672,304 604,493 637,530
          Water per capita (m3)* 22.0 18.1 18.9

           

          *The comparability of per capita environmental performance data is limited: a refinement of the calculation methodology has allowed a more precise analysis for 2019 of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes about 60 offices and over 350 local agencies, where 42% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 64% of Group personnel.

            2019 2018 2017
          TOTAL PAPER (q) 46,267 53,524 56,005
          Paper per capita (q)* 1.0 1.1 1.2
          Ecological certifed paper (%) 71% 73% 85%

           

          *The comparability of per capita environmental performance data is limited: a refinement of the calculation methodology has allowed a more precise analysis for 2019 of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes about 60 offices and over 350 local agencies, where 42% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 64% of Group personnel.

            2019 2018 2017
          TOTAL WASTE (q) 52,504 55,718 61,145
          Waste per capita (q)* 1.7 1.6 1.8
          Separate waste collection (%) 81% 79% 75%

           

          *The comparability of per capita environmental performance data is limited: a refinement of the calculation methodology has allowed a more precise analysis for 2019 of the number of personnel employed in Legal Entities included in the Environmental Management System, which includes about 60 offices and over 350 local agencies, where 42% of Group personnel work. The monitoring of environmental performance related to mobility has a wider coverage and includes 64% of Group personnel.

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